Testimonials

"Until I joined QAA in 1996 I had every badge going on the bottom of my letterhead. I felt they helped with our image. However, I felt most of the organisations I joined were just 'buy a badge' outfits. If you had 'a cheque book and pulse' you could join.

The other problem I had with these organisations was that they didn't have any 'teeth'. They didn't help me when I had difficult clients, professional complainers or non-payers.

They also don't protect consumers. If a consumer complains or gets a really inferior service the trade association usually doesn't have any power. All they can do is take the members badge away. How does this protect consumers?

QAA helps to ensure that members operate very professional businesses and are very customer focused. The Ombudsman function provides the level of protection and hence consumer confidence that is lacking in many trade associations.

I'm really proud to be a member of QAA."

Steve Butler, Managing Director
Croston Window & Conservatory Centres

"I have been a member of QAA for 8 years. I joined because QAA help me secure many orders for my business. Customers know i have been vetted and that there is an Ombudsman there to help them. The Certificates of Quality Assurance give customers a lot of peace of mind. They can be the difference between winning an order and not."

Mark Aldred, Managing Director
MJ Builders Ltd

"I have been a member of QAA for over 10 years. I renew every year. I mainly use their Debt Collection and Credit Checking Service. They have always been very professional, courteous and effective. A good external asset to my business."

Steve Barber, Managing Director
Barber Pumps Ltd